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Help

Welcome to BatteryValues.com


The links below will give you a quick introduction to us!
  1. Who We Are
  2. Returns
  3. Selection
  4. Finding the Right Item
  5. Pricing
  6. Shipping and Delivery Times
  7. Security Guarantee
  8. Placing an Order
  9. Tracking Your order
  10. Navigation Tips
  11. 100% Satisfaction Guarantee
  12. Purchase Orders/Quantity Bids

1. Who We Are
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Welcome to BatteryValues.com, the world's premier source for batteries and accessories! We are committed to providing you with the highest level of customer service and superior products. Our goal is to save you money while making your on-line shopping experience comfortable, convenient and fast.


2. Returns
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BatteryValues.com's policy is to provide our customers with superior customer service. All of our products carry a 100% satisfaction guarantee. If, for any reason, you're not completely satisfied with your purchase, return the product(s) to us within 30 days and we will refund the full product price under $500, minus shipping costs. All returns over $500 are subject to a 15% restocking fee. Furthermore, most of our products carry a one year warranty against defects in material and workmanship.
To place a return, please login to your account, click on the order number, and click "Return Item". You will be given instructions then.


3. Selection
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It is BatteryValues.com's goal to have the largest selection of batteries and portable accessories anywhere. If you can't find a product, let us know. Tell us the device manufacturer and model number, and any part numbers on the accessory itself. We'll make every effort to locate it for you.
Virtually all of the products listed on our web site are in stock and ready to ship to you.


4. Finding the Right Item
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How to use the QuickSearch:

Finding the product you're looking for couldn't be easier. We provide you with two convenient methods to quickly locate the right battery or AC adapter for your portable device: QuickSearch and Browse.

QuickSearch
Our search engine lets you search by any combination of product names and part numbers. Simply type in the manufacturer name and the model of your device (or just the model), or type in the part number from your existing battery or AC adapter. Our powerful search engine will give you a list of all of the matches from our extensive product database.

Here are some examples:

Searching by Manufacturer Name: Type "IBM" to show all notebooks and other devices made by IBM. You can then select a specific device from the list (for example, Thinkpad 560) to show all peripherals (batteries, AC adapters, etc) for that device.
You can also type any part of the name (for example, just "IB" or just "BM") to get the same result.
Searching by Model Name: Type "Thinkpad 560" to see all peripherals available for the Thinkpad 560. You can also type any part of the model name, such as "560" or "Think" for a broader search. Entering "560" will find the IBM Thinkpad 560 and any other device that has 560 as part of its model number. Entering "Think" will find all Thinkpad models and any other device that has "Think" as part of its model name.
Searching by the Part Number: Entering IBM battery part number "60G0423" will display that specific IBM battery. You can search using any part numbers you have available: AC adapter part numbers, battery part numbers, even the computer or device part number. You can also enter any part of the part number (for example, just "60G" to do a broader search).
Once you've located the item you're looking for click on the "Add" button to add the product to your order or click on the "Details" link to get more extensive product information and an image of the product.
If you want to change the quantity of an item you've already added to your order, go to the Order Box which is at the top of your screen. Type the new quantity into the space next to the item (where the current quantity ordered is) and then click on the "I changed the quantities" button inside the Order Box to update your totals.
When you're ready to complete your order, click on the "Check Out" button inside the Order Box.

Drill Down Method
BatteryValues.com is divided into four main sections, based on the type of device you wish to purchase an accessory for:

  • Computers (Notebooks, Laptops and Desktops) - Look in this category for batteries (Main batteries, CMOS and RAM Backup batteries), AC Adapters and Auto Adapters for computers.
     
  • Camcorders - Browse this category if you're looking for camcorder batteries.
     
  • Uninterruptable Power Supplies (UPS's) - Replacement batteries for UPS's.
     
  • Cell Phone - This category offers Batteries, Adapters, Chargers, Hands-Free and other Accessories.
     
  • Cordless Phone - Batteries for thousands of models
Select the type of device you want to purchase accessories for and then choose a manufacturer name from the corresponding list. A list of models (that are associated with the manufacturer name you chose) will appear; choose the model that you're looking for and our search engine will display all of the applicable products.

For example:
  1. Select "Notebook Computers" from the Browse list. A list of notebook manufacturers will appear.
     
  2. Select a laptop manufacturer (for example, select IBM). A list of laptop models made by IBM will appear.
     
  3. From the list of models, select Thinkpad 560. A list of peripherals for the Thinkpad 560 will appear (batteries, AC adapters, etc). Select the appropriate item from the list and the product information will appear.

Once you've located the item you're looking for click on the "Add" button to add the product to your order or click on the "Details" link to get more extensive product information and an image of the product.
If you want to change the quantity of an item you've already added to your order, go to the Order Box which is at the top of your screen. Type the new quantity into the space next to the item (where the current quantity ordered is) and then click on the "I changed the quantities" button inside the Order Box to update your totals.
When you're ready to complete your order, click on the "Check Out" button inside the Order Box.



5. Pricing
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We offer consistently low prices on our entire inventory of batteries and accessories. On average, you'll save between 20-40% off of regular retail prices!
The total amount of your order is equal to the price of your items plus shipping costs (which will be displayed at the time you place your order). Only California residents pay sales tax (our apologies to all you Californians out there).
Your credit card will not be charged until your order is shipped.


6. Shipping and Delivery Times
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Domestic Shipping
Battery Values is proud to offer FREE SAME DAY GROUND SHIPPING to the 48 continental United States on all in-stock orders under 200 lbs placed before 2:30 PST.

Depending on your location, delivery from our Southern California shipping warehouse can range from 2-10 days from the date of shipment. If you need an item delivered faster, select Federal Express Three Day, Second Day or Next Day delivery when you are placing your order. The amount of freight will automatically be recalculated by our system and displayed on your order form at checkout. Freight charges vary depending on the package weight, your location and the shipping method you have selected.

Orders placed on Saturday and Sunday will be shipped on the next business day (usually Monday unless there is a national holiday).

Free ground shipping is not applicable to the non-continental states of Alaska and Hawaii and other bordering US territories. Freight charges for these areas vary depending on the package weight, your location and the shipping method you've selected.

International Shipping
International orders are shipped via USPS global. Please allow 1-3 weeks for delivery. For International shipments, customer will be responsible for all additional shipping fees, including duties and tariffs.

We will ship via Fed Ex International on orders under $100 and less than 2 pounds if option is available. Please allow 3-5 days for delivery.

Shipping times vary by shipping method:
(Note: business days are Monday through Friday. Saturdays and Sundays are excluded).
  • Free Shipping - Your order will generally be delivered within 2-10 business days via FED EX ground. Orders under $50 and less than 1 pound may be shipped using USPS and delivery may take slightly longer than expected. By adding additional items, free Fed Ex shipping can be guaranteed.
     
  • Federal Express 3 Day delivery - Your order will be delivered within 3 business days.
     
  • Federal Express 2 Day delivery - Your order will be delivered within 2 business days.
     
  • Federal Express Next Day delivery - Your order will be delivered on the next business day, before 4 pm.
If the actual shipping time ends up being longer than the shipping method you've chosen Simply let us know. We will place claim with the shipping provider and refund the shipping charges when applicable. E-mail us with your user name and order number and the date the package was delivered.

Additional Notes:
Fed Ex cannot deliver to a PO box. We require a street address for all orders with the exception of rural areas where there is no other option. Failure to provide a street address can delay the processing of your order.

We do ship to APO and FPO shipping address. We use USPS global, the amount of freight will automatically be recalculated by our system and displayed on your order form at checkout.


7. Security Guarantee
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Shopping online at BatteryValues.com is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. In fact, due to our secure server SSL (secure socket layer) encryption technology, shopping online with us is much safer than using your credit card at a regular store or restaurant.

Our secure server software encrypts all of the information that you give, ensuring that your transactions with us stay private and secure. Every purchase you make at BatteryValues.com is backed by our security guarantee - if any unauthorized use of your credit card occurs as a result of your purchases with us, notify your credit card company in accordance with its rules and procedures. If, through no fault of your own, the credit card provider finds credit card fraud but does not completely waive your liability, BatteryValues.com will reimburse you for the remaining liability up to a maximum of US $50.00. This guarantee applies to credit card purchases made using BatteryValues.com's secure server.

Furthermore, you can be assured that the information you give us is private. We do not sell, rent or share information about our customers.


8. Placing an Order
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Ordering at BatteryValues.com is fast and easy. Simply let our system lead you through the ordering process. Once you've located the item you're looking for, follow the steps below:

  1. To add a battery, AC adapter or other item to your order, click on the "Add" button found next to the item. If you wish to order a larger quantity, change the quantity in the box next to the "Add" button, and then click "Add".
     
  2. The item you've selected will be displayed in your Order Box at the top of the screen, along with the quantity ordered and the price.
     
  3. If you want to change the quantity of an item that you've already added to your order, go to the Order Box which is at the top of your screen. Type the new quantity into the space next to the item (where the current quantity ordered is) and then click on the "I changed the quantities" button inside the Order Box to update your totals.

    When you're finished shopping, click the on the "Checkout" button inside the Order Box.
     
  4. Fill out the online order form. Make sure you write down your user name and password (this will make your future orders fast and easy and also make it possible for you to track your current order). Payment can be made using Visa, Mastercard, American Express or Discover credit cards (see our security guarantee).
     
  5. You're done! BatteryValues.com will send you an order confirmation via e-mail.

An account is automatically created for you once you place your first order. For future orders enter your user name and password - our system will remember all of your customer information, making your shopping experience even faster and more convenient. 
If you encounter any problems with placing order, shipping or delivery, please let us know. We will do our best to remedy the problem quickly and efficiently.


9. Tracking Your Order
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In order to track or check on an order you've already placed, click on "See Your Account". Type in your user name and password, and select the order you wish to check on (if you've placed more than one order with us). If the order has already shipped, you can click on "Track It" to automatically track your order through Federal Express. This will give you real-time, up to the minute order status!


10. Navigation Tips
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To get around our store quickly and easily use the navigation buttons on the of each page. The buttons are links to different parts of our store. The navigation bar is divided into four parts:

Search - This button will take you to the battery search box so you can perform a Quick Search or Browse the product lists.

Account - Once you've placed an order, click here to check your order status (we will actually trace the package through FedEx for you!) and to see previous orders. You can also update your shipping address, your e-mail address or your password from this page.

Contact Us - This button will take you to our feedback and questions form, where you can tell us what you like or dislike about your shopping experience at BatteryValues.com and ask us any questions you may have. Feedback, even negative feedback, is always welcomed by us. We want to know what we can do to make your shopping experience even better. If we've done something wrong, let us know. On the other hand, if you've enjoyed your shopping experience at BatteryValues.com we'd also love to hear about it!

Help - Lost? Confused? E-mail us.

Additionally, there are a couple of other links on our home page which you can click on:

Our Security Guarantee - Is it safe to use your credit card online? With us it is. Click on this link to learn about our secure servers and our security and privacy guarantees.

Other tips:

Blue, underlined type indicates a link. Like the navigation buttons, links are connections to other parts of the store. 
Clicking the "back" button on your browser's tool bar (found on the upper left hand corner of the tool bar on Netscape Navigator and Microsoft Explorer) will return you to the previous page. 
Use the gray scroll bar on the right side of your screen to move up and down through the current page. 
Ready to shop? Head back to our home page. Still confused? E-mail us with your questions.



11. 100% Satisfaction Guarantee
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Our guarantee: All of our items are brand new, in box, and carry a one year warranty. Furthermore, we proudly offer a 30 day money-back guarantee on all of our products. If within 30 days, you are not completely satisfied with your purchase for any reason, we will offer you a full-price refund!


12. Purchase Orders/Quantity Bids
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Fax your Purchase Orders to (805) 437-7733, or email info@batteryvalues.com for helpful details. Government and academic institutions receive NET30 terms.


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